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davidipswich
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No Roaming when was told was activated

I Having Ongoing problems with my virgin number since brought my number back to Virgin in February. I Traveling at moment in Holland and Germany but Virgin not seem to understand the importance of having my virgin number working. Am having to cut short my visit here due the fact I need my number that's works in UK ( although not on package I requested ) I have had virgin media from day 1 and love my broadband and tivo box..but not my mobile service...Hoping you can improve your service in future.
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Re: No Roaming when was told was activated

Hi davidipswich,

 

Welcome to the communitySmiley Happy

 

Sorry to hear you experiencing issues with roaming.

 

You can check roaming is active when you log into Your Account .

 

Click on plans and devices then click the tab manage devices. Make sure roaming is set to on here. You can also check the call barring option to stop calls abroad isn't set to on.

 

If roaming is active and no barring set yet it still doesn't work please try the following steps below:

 

Turn your phone off and then back on again.

 

Go into your phone settings and select a network manually.

 

Try removing your phone’s battery, while it’s still switched on – this helps reboot it and find a local network

 

Let us know how this goes.

 

Many thanks

 

 

Stephen_B
Community Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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davidipswich
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Re: No Roaming when was told was activated

I have tried all of that ! your technical team are yet again looking into it . Just takes months to get sorted and one problem after another. Thank You for reply
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davidipswich
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Re: No Roaming when was told was activated

Have even bought a new phone incase was my mobile !
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Re: No Roaming when was told was activated

Hi davdipswich,

 

Thanks for your reply.

 

Appreciate this is frustrating for you. Glad to hear the technical team are looking into it again for you.

 

Let us know how it goes with our technical team.

 

Many thanks

Stephen_B
Community Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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