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Message 1 of 2
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No Phone!!!

I really need some good advice here guys, I am literally at the end of my tether!

I sent in my mobile phone on 17th SEPTEMBER 2015... as of yet I do not have or have not received a replacement mobile phone (4 months to the day!).

It is just one excuse after another, meanwhile I am still paying for a phone which I do not have and in the 10+ years that I have been a VM customer, I have not once missed a payment...

Really don't know what to do, I've lost count of the amount of times I have been blatantly lied to and messed around.

Any help would be appreciated!

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Forum Team (Retired) Mat_H
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Message 2 of 2
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Re: No Phone!!!

Hi Laura85,

Welcome to the forums Smiley Happy I'm really sorry that you've been waiting so long for a replacement phone. I want to get this sorted for you as soon as possible.

So I can do this, I've sent you a PM detailing the next steps. You can view this by clicking the purple envelope in the top right.




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