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No Network Available


I upgraded my phone in store on Sunday and was told to wait 24 hours for it all to be up and running but its now Tuesday and he phone is saying No network available, I have tried looking for the Mobile networks option under settings but this doesn't appear to be there - its a Samsung A3 2016.

I'm not sure if I m supposed to have activated something or should I just wait - any help most appreciated as I'm without a phone and its driving me crazy!


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Re: No Network Available

Hi Nik_Nak123


Thanks for taking the time to join our community and sorry to hear about the difficulties getting your new Samsung A3 up and running. Is your handset still giving you the message that no network is available? Do any networks come up when searching for them? You can do a network search by following these steps:


  • On your home screen select Apps.
  • Then scroll to and tap on Settings.
  • Scroll to and select Mobile networks.
  • Select Network operators
  • Tap on Search networks
  • Virgin should come up at this point, tap on it to register on our network.


If there are any issues here or if Virgin doesn't come up please let me know.


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