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susanneblue
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No Data Signal

Hi, Looking for a bit of help

 

there are 3 users of VM mobile in my house and when at home we cannot get a normal data signal so receiving texts and phone calls is out of the question.

 

is there anything that can be done about this? as we also have no broadband just now as someone has basically destroyed out local box  and have been without now or 5 days Smiley Sad 

 

any ideas?

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Forum Team (Retired) Mat_H
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Message 2 of 6
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Re: No Data Signal

Hi Susanneblue,

 

I'm really sorry that you're having issues with the signal on the phone. I want to get this all sorted for you Smiley Happy

 

We need to establish if there are any faults in the area. So we can do this, can you PM me your full postcode please?


Let me know once you've sent this over.

 

Thanks,


Mat


 


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Forum Team (Retired) Mat_H
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Message 3 of 6
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Re: No Data Signal

Hi Susanneblue,

 

Are you still having issues with the signal in your area?

 

Let me know if you need anything at all.

 

Thanks,


Mat


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susanneblue
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Re: No Data Signal

hi,

 

still no different, i have phoned through to tech support and there are no issues in the area, have went through changing settings etc but still the same

myself and my partner both have Samsung phones and my daughter has an Iphone, the Iphone has good signal all through the house just the samsungs really frustrating though as it renders our phones useless at home.

 

thanks

Susanne

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Moderator
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Re: No Data Signal

Hi susanneblue,

 

Thanks for the updateSmiley Happy

 

I'd like to take a look at the coverage in your area for you to see what's going on. Although with you explaining the Samsungs are struggling and the iPhone is not suggests it may not be a coverage issue.

 

I will send you  a private message shortly (red envelope, top left hand side) to gather some further details.

 

 

Speak soon

Stephen_B
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susanneblue
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Re: No Data Signal

still no signal, now customer service want phones sent away for repair! even though 1 is brand new, and we have always had a signal before. customer service will not help really want to cancel, i have emailed privately also

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