Menu
Reply
  • 2
  • 0
  • 0
rca56
Joining in
121 Views
Message 1 of 5
Flag for a moderator

No Data Download Available

I have recently lost the ability to download data phone and text works fine as does wifi.

When i try to reach a website it says i am offline. the data usage is switched on and the phone is not in airplane mode or other different setting. I have had the phone for 2 + years and have never had a problem. I am on an unlimited data package.

there has been other posts about this problem on the forum.

Tags (4)
0 Kudos
  • 8.26K
  • 236
  • 340
Forum Team (Retired) Mat_H
Forum Team (Retired)
94 Views
Message 2 of 5
Flag for a moderator

Re: No Data Download Available

Hi Rca56,

Welcome to the forums Smiley Happy

 

I'm really sorry that you've had some issues with the data on the phone. I want to get this sorted for you.

 

So we can look into this, can you let me know what phone you're using?


Let me know as soon as you can.

Thanks,

Mat


Who's who? Find out more about our community members. Good folk to know


0 Kudos
  • 8.26K
  • 236
  • 340
Forum Team (Retired) Mat_H
Forum Team (Retired)
83 Views
Message 3 of 5
Flag for a moderator

Re: No Data Download Available

Hey rca56,

 

Just checking in to see if you need any further help from me?


Here if you need anything.


Thanks,


Mat


Who's who? Find out more about our community members. Good folk to know


0 Kudos
  • 2
  • 0
  • 0
rca56
Joining in
64 Views
Message 4 of 5
Flag for a moderator

Re: No Data Download Available

Hi Matt,

The problem got resolved after a second call to the customer service team.

I use an Alcatel Onetouch spop phone.

 

Cheers Robin

0 Kudos
  • 8.26K
  • 236
  • 340
Forum Team (Retired) Mat_H
Forum Team (Retired)
49 Views
Message 5 of 5
Flag for a moderator

Re: No Data Download Available

Glad to hear this is now sorted Robin Smiley Happy


Let me know if you need anything at all.

 

Thanks,

Mat


Who's who? Find out more about our community members. Good folk to know


0 Kudos