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K1251
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No 4G with new sim

I recently received my new 4G SIM in the post after upgrading to a 4G tariff, however my phone still displays H+ next to the mobile data indicator.

I have tried resetting network settings, APNs etc to no success. I know people have said wait for refresh date, but my brother upgraded at the same time and his said 4G as soon as he inserted the new SIM.

Using an unlocked HTC 10 if that helps.
Any help would be appreciated.

Thanks

K
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teabag
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Re: No 4G with new sim

As you've heard, your 4g will not start untill your next refresh date, the last payment you made was for a 3g Tarriff for the 30 days.

Maybe your brother's refresh date happened on or just before the day he received the SIM ?
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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only £9 and £5 big bundle sim. Customer since 1993.
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