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mashem
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No 3g fault with phone?

Hi guys, been having a lot of trouble with my galaxy s6 in regards to 3g connectivity.

So the story so far, when the phone is in

LTE/WCDMA/GSM (auto connect)  or WCDMA/GSM (auto connect) after a few seconds will say not registered on Network but when just in GSM only phone works fine.

So contacted virgin we went through all the network settings and checked the APN settings still no joy, tried sim card in another phone and all works as it should getting H and H+ icon, but only ever get E on my own phone.

Sent phone for repair they contacted me saying it must be a network problem and sent it back still not working, so tried again to no avail. virgin got me to send it back again for repair and received it back today, guess what still not fixed even though letter says problem was fixed.

This has now been going on for about 3 months prior to this the phone worked fine.

any help of what to do next would be most appreciated

Cheers

 

 

 

 

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enlli
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Re: No 3g fault with phone?

Don't know if they will touch it now that Virgin's repairers have had a go at your phone. 

Samsung phones have a 2 year guarantee and it is always best to contact one of their official support centres.

Here is some info http://www.samsung.com/uk/support/support-centres/

Give them a ring and see what they say

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enlli
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Re: No 3g fault with phone?

Don't know if they will touch it now that Virgin's repairers have had a go at your phone. 

Samsung phones have a 2 year guarantee and it is always best to contact one of their official support centres.

Here is some info http://www.samsung.com/uk/support/support-centres/

Give them a ring and see what they say

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mashem
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Re: No 3g fault with phone?

taking it tomorrow see what they say
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Forum Team (Retired) Mat_H
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Re: No 3g fault with phone?

How are you getting on with this Mashem?

 

Please let me know if you need anything at all.

Thanks,

Mat


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mashem
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Re: No 3g fault with phone?

Hi guys just picked phone back up from samung services, all good now seems there was a fault on main board.

Bit of a journey to the shop but at least its fixed now, shame Virgin did not fix it even though they had it twice.

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enlli
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Re: No 3g fault with phone?

Always the best way with a Samsung if you can make the trip.

Glad it is sorted

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Forum Team (Retired) Mat_H
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Re: No 3g fault with phone?

I'm glad this is all sorted now Mashem Smiley Happy

 

I'm sorry for any frustration caused on our part.


Let me know if you have any further questions.

Thanks,

Mat


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