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89hawk
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Newer 5s had the sim card stop working

I bought a 5s phone back in July. Everything was working good until a few weeks ago. Every now and then the phone would have a no sim card error. Turn off and on and it worked. Now the phone will not see the sim card no matter what.

 

How do I fix this?

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Re: Newer 5s had the sim card stop working

Hi 89hawk

 

Thank you for taking the time to join the community and post on the forum. It does sound like your handset may have developed an issue with its SIM card reader, does the SIM work in another handset or does it still do the same thing? If it does the same thing in another handset, chances are a SIM replacement may be needed; otherwise we need to focus on the handset.

 

If it is a handset issue its certainly worth giving our team a call on 789 from your Virgin SIM (if you can use the Virgin SIM in another handset), 150 from any Virgin landline or 0345 6000 789 from any other number so we can get this sorted out for you.

 

Let me know how you get on.

Dave


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