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Big-Gaz
Superfast
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New sim card being sent but didn't order it.

Hi,

Post this on behalf of my mum.

She got an eye, says Virgin Mobile are sending a new sim card, but she never order it.

Can someone tell my why?
Does she need to change it?

_____________________

_____________________
Regards
Gaz
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Superuser
Superuser
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Message 2 of 4
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Re: New sim card being sent but didn't order it.

Virgin Media are pro-actively swapping some older SIM cards to 4G compatible ones. The tariff won't automatically change to a 4G one, that'll be something your Mum can choose to do or not.

**********************************
I work for Virgin Media - but all opinions posted here are my own
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Big-Gaz
Superfast
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Message 3 of 4
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Re: New sim card being sent but didn't order it.

Hi,

So does she need to change the sim card over, or can she use the current one she got now instead?

_____________________

_____________________
Regards
Gaz
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Superuser
Superuser
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Re: New sim card being sent but didn't order it.

She will need to use the one that has been sent, if the change is part of the swap activity. But once it's in the phone, everything will continue to work as before.
**********************************
I work for Virgin Media - but all opinions posted here are my own
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