You andhundreds of others.
Virgin have a 4 month long 'Technical Glitch'
You will need to phone 789 from a Virgin Phone or 0345 6000 789 from any other.
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I'm really sorry to hear that you're having trouble with your order. I want to get to the bottom of this. So we can look into this, I've sent you a PM detailing the next steps. You can view this by clicking the purple envelope in the top right.
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