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Dazzer21
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New phone, no new SIM card

My Wife upgraded me from an iPhone 4S to an iPhone 5S some weeks ago. I have only just been able to get around to opening the box and went to take the SIM card out of the 4S and put it into the 5S only to find that the SIM slot on the new phone is smaller, so the card won't fit. I wasn't supplied with a new card. Tried calling/chatting to no avail so this is me reaching out for some VM support.

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Superuser
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Re: New phone, no new SIM card

Dazzer21 wrote:

My Wife upgraded me from an iPhone 4S to an iPhone 5S some weeks ago. ..... Tried calling/chatting to no avail ..


 

Hi Dazzer21

strange.... This should have been easily sorted with a phone call.

Try calling customer services on 789 again and tell them that your upgrade phone uses a different size SIM & request a new one of the correct size.

Hopefully they'll get one out to you.

Are you sure that your present SIM isn't one of the multi "push out to size” type that you can make to the size you want?
This might account for why a new one wasn't sent with your upgrade phone.

AlexKid :-)

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Answered your question? > click 'Mark as Helpful Answer' also.

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Superuser
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Re: New phone, no new SIM card

Dazzer21 wrote:

My Wife upgraded me from an iPhone 4S to an iPhone 5S some weeks ago. ..... Tried calling/chatting to no avail ..


 

Hi Dazzer21

strange.... This should have been easily sorted with a phone call.

Try calling customer services on 789 again and tell them that your upgrade phone uses a different size SIM & request a new one of the correct size.

Hopefully they'll get one out to you.

Are you sure that your present SIM isn't one of the multi "push out to size” type that you can make to the size you want?
This might account for why a new one wasn't sent with your upgrade phone.

AlexKid :-)

If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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Dazzer21
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Re: New phone, no new SIM card

You learn something new every day!!! Thank you - card is now in the new phone. Thank you for your help.

 

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Forum Team (Retired) Mat_H
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Re: New phone, no new SIM card

Glad to hear this is all sorted Dazzer21 Smiley Happy
 

Please let me know if you need anything at all.


Thanks,

Mat


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