Menu
Reply
  • 2
  • 0
  • 0
Emzie_essex
Joining in
112 Views
Message 1 of 3
Flag for a moderator

New phone but old SIM doesn't work

Virgin just replaced my phone after I sent it off for phone fix. I've put my virgin SIM in from the phone I sent off but the new phone doesn't detect it. SIM works in another previous old virgin phone.
0 Kudos
Reply
  • 2.86K
  • 82
  • 125
Forum Team
Forum Team
86 Views
Message 2 of 3
Flag for a moderator

Re: New phone but old SIM doesn't work

Hi Emzie_essex

Welcome to the community Smiley Happy

Sorry to hear you're having issues with the replacement handset.

Could I just check if you've been able to get some help with this now?
Many thanks

Mark Y
Forum Team

Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


0 Kudos
Reply
  • 2
  • 0
  • 0
Emzie_essex
Joining in
79 Views
Message 3 of 3
Flag for a moderator

Re: New phone but old SIM doesn't work

Now having to send the replacement phone back in to phone fix.
0 Kudos
Reply