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TimUK
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New mobile phone arrived seal broken ?

My mobile was delivered today and I opened the plastic bag and the seal on phone is already broken. Phoned Virgin tec, said I have got to send back in bag when it arrives and then I can have a replacement after 5 days ? when they was selling me the phone yesterday, they said any problems we will get it changed in 24hrs. I prefer not to have problems or the seal broken already . why cant yodel deliver a new replacement and pick this one up. 

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TimUK
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Re: New mobile phone arrived seal broken ?

What the point of this site does anyone from Virgin read these or try to help.
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TimUK
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Re: New mobile phone arrived seal broken ?

Whats the point of this site does anyone from Virgin read these..
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Superuser
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Re: New mobile phone arrived seal broken ?

Hi TimUK,

 

this forum is mainly a platform for customers to help and advise one another.

However, it is monitored by VM staff and one may respond to this thread and PM you (send you a private message).

If that is to happen it is likely to take a few days and further posts by yourself will only delay the matter as staff work through posts in date order.

Your best course of action would be to contact whoever said "any problems we will get it changed in 24hrs"

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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TimUK
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Re: New mobile phone arrived seal broken ?

Thank you for the reply but unsure who I spoke to yesterday they all sound like robot's
I have just phoned back on the 150 number and I am getting it swapped by yodel driver at the door tomorrow.
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