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srwood91
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New mobile phone & sim

I recently received my mobile phone replacement, but I am also waiting on my new sim card...the two did not come together, so am I right in thinking that both are being sent out to me separately?

If anybody can share any light on this, that would be helpful.

 

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Forum Team
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Re: New mobile phone & sim

Hi srwood91

Welcome to the community Smiley Happy

Sorry about the delay in receiving your SIM.

Depending on whether the new handset triggered an automatic order or whether we placed a separate, manual order for a new SIM, the SIM may arrive with the phone or could arrive in the normal post a few days later.

Have you received your SIM now?

Many thanks

Mark Y
Forum Team

Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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