Hi, I ordered a new phone and SIM on Saturday and received my order confirmation and it said I would hear from Virgin again within 24 hours as there was a delay in processing my order due to a "technical glitch". I haven't heard anything and if I try to log into my account it signs me in but tells me that something has gone wrong and I can't seem to look at anything relating to my order.
Does anyone have any idea what is going on and if I will ever receive my new phone?!
unfortunately at the moment there are many, many posts just like yours asking the same question.
All due to a supposed "technical glitch"
Other than calling Virgin mobile customer services on 789 from a Virgin mobile or 0345 6000 789 from any other phone. All I can suggest is that you send a message to Rich_B or Mat_H who are Virgin team members here on this forum and ask if they'll look into things for you.
If you want to say thanks > click 'Kudos'. Answered your question? > click 'Mark as Helpful Answer' also.
I ordered a phone on Wednesday evening and had the same message you received. Friday came and that evening I spoke to Emma on live chat who said I should receive an email about a credit check within 24/48 hours. I said that I have not received that email but I did agree to a credit check when ordering the phone online. Emma said I should receive a reply to that credit check within 48 hours even if the credit check had the answer no. Still no email today (01/02/16) Emma could only help this much as she can not look in to people's accounts to see what is happening. She was very polite and understood that I do not like speaking to people I do not know on the phone. Plus I like things in writing so I can re-read if/when I need to. (Fibro fog) She was very sorry that she could not help me find out the info I wanted to know.
All I want to know now is ........ Has that order failed and I need to reorder?
If we have to reorder due to this glitch can we use the same email address etc as we used on the first order or will we get messages saying those details have already been used.?
One email from Virgin media saying about the glitch and what has to be done now would be a big help to anyone ordering a new phone would be a great idea.