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gretsch-drummer
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Message 1 of 7
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New mobile contract- No completion email

Hi all, got off the phone after ordering/updating a new phone contract this afternoon and was told I'd have a few emails to go through to sign off and complete my order. I received one stating "It was great to chat with you..." then another with my order ID number and a few boxes underneath.

The phone operator said "please complete and sign the online agreement by 6:45pm so you can get the phone sent next day (Saturday 27th)"...guess what, no other email was sent/received.

Also VM cancelled my old contract and changed it to a PAYG account so now I'm having to top up for god knows how long until this new contract is agreed. 

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enlli
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Message 2 of 7
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Re: New mobile contract- No completion email

Judging by threads on here Virgin have massive problems with their ordering system. They say 'Technical Glitch' but it is more FUBAR as it has been going on for some time.

Suggest you call Customer Services or PM one of the moderators on here

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Dana2
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Message 3 of 7
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Re: New mobile contract- No completion email

I wouldn't waste anymore of your time on virgin with this I have waited over a week with no reply and forum team can't seem to help either I'm going else where I think
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gretsch-drummer
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Message 4 of 7
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Re: New mobile contract- No completion email

Well it took another phone call but I got the 3 agreement emails through this afternoon. Now it's a waiting game for Yodel to deliver the phone on Monday when I'm at work. Ugghhh.

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Forum Team (Retired) Mat_H
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Message 5 of 7
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Re: New mobile contract- No completion email

I'm glad to hear you got this all sorted Smiley Happy

 

Please keep me posted on your progress with the order. I'm here if you need me.


Thanks,

Mat
 


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gretsch-drummer
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Message 6 of 7
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Re: New mobile contract- No completion email

Phone delivered this morning before I set off for work. Opened and SIM set up in 10 minutes.

 

Cheers VM and Yodel.

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Forum Team (Retired) Mat_H
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Message 7 of 7
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Re: New mobile contract- No completion email

That's great news Gretsch-drummer Smiley Happy

 

I really hope you like the phone! Let me know what you think of it.


Have a good week,

 

Mat


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