Hi Im a new customer as of April 2016 from Vodafone.I chose an LG G5 mainly due to the offer of a free 32 inch LG TV if I chose that handset.I am genuinly disappointed with it and had to have the original handset replaced within 8 weeks as I was told I had damaged the sim card reader and a repair was £230.00.I paid the £80.00 excess to replace like for like but still dont like the phone.I was wanting to get a Samsung Galaxy S6 or S7 and have also noticed the handsets on freestyle without a free offer are cheaper by about £4.00 less than the ones with.I cant afford to pay off my loan early.Is there any leeway for new customer to help me.
Hi Ben Yes I have got a replacement LG G5 in June.I signed to Virgin April 14th 2016 after 6 years with Vodafone.I had the original handset 8 weeks before it went wrong.I was advised to send it for repair which after 8 weeks after getting the phone I was annoyed.I got a call from Virgin after 1 week and was told it was down to customer misuse and I could have the sim card reader repaired which would cost £230.00 which i refused but so I got a phone I paid £80.00 excess on my insurance.This has never happened in 18 years of being a pay monthly customer. I still dont like the LG G5 and wished I had gone for any model of Samsung but was led by the free offer of a 32" LG LED TV which is great.I aim to pay it off early asap and get a Samsung possibly an A3 A5 or S7.
Cheers for coming back and letting me know how it all went, I am glad that you didn't go for the £230 option, as I was reading I could see that an excess would have been cost effective.
Whilst you are waiting to pay off the contract i do hope that the phone you have has been a good experience and that when the time comes to renew, be sure get back in touch, we have so many deals ans flash sales going on.