I signed up with Virgin on 18/03 and received my handset yesterday. When I called to port my number from Tesco mobile I spent 2hrs on the phone with an advisor who told me firstly I had no account with Virgin then my sim was PAYG and wasn't activated (even though I was calling using it) then I was informed that my Virgin number didn't exist. After 2hrs & being transferred to 3 different people I was hung up on.
How do I go about cancelling my contracts with Virgin mobile? I am still within my 14 day cooling off period and can't stomach another lengthy call to the Indian call centre simply to get my number ported.
Welcome to the community and thanks for posting. I deeply apologise for the troubles you've had trying to port your number from Tesco Mobile.
I've managed to find you and I can see we've had an issue with the account that has required intervention from our IT team. I see there is an open complaint for this so the team will make sure everything is done for you.