I am new to Virgin, I got my sim cards for my monthly mobile but trying to get into my account told my password is too long so contacted Virgin who say it's right and I should try again so after 3 phone calls told that I should use my current account password and that my sim's are active although when I try and use the phones both say " mobile network not available" I have been trying to sort this mess for 3 hours and now on the verge of going elsewhere for my broadband, phone and mobile before the engineer gets here on the 17th, Also to be laughed at by a guy in customer service is no laughing matter to me
I'm really sorry that you're having issues with your online account. I want to get this all sorted for you. With your online account, are you able to register the number as a new account instead of trying to log in? You can do this on the log in page.
I try and log in and it says it doesn't recognise my details or words to the effect, so then I go and register and put in my number and get to email and password and it seems to freeze as if it is lost. I phoned Virgin mobile today and checked all details to be told they were correct ( email, password, security answer ) and was advised to use virgin.co.uk instead of virgin.com, I tried that too but when I went to mobile sign in, it took me back to virgin.com