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graham24770986
On our wavelength
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New Virgin phone - no connection abroad

Decided to upgrade my mobile and change my server from O2 to Virgin Mobile. Got a nice new Sony Xperia Aqua android phone and was really pleased, until going to Rome for three days last Thursday. Could I hell get a connection with any mobile operators in Italy, no matter what I tried - and all my phone could do was "emergency calls only". Has anyone else had similar problems?

My wifes old £10 mobile picked up local Italian operators instantly, so luckily we were still able to contact my daughter at home. My wife is still with her old operator and to be honest, if it happens again I'll be going back to O2.

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oldgit
Dialled in
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Re: New Virgin phone - no connection abroad

Silly question but have you switched on 'Roaming?'
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Superuser
Superuser
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Re: New Virgin phone - no connection abroad

Hi graham24770986,

as a pay monthly customer you would need to be with Virgin Mobile for 3 months before enabling roaming on your account.

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