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Daveby
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New Sim can't access mobile data, any ideas please, APN stuff was texted but password not accepted

New Sim can't access mobile data, any ideas please, APN stuff was texted but password not accepted
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J0hn
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Re: New Sim can't access mobile data, any ideas please, APN stuff was texted but password not accepted

Did the old sim work?
Check mobile data is enabled in settings on the phone and also on you virgin mobile web account, both need to be switched on as you would imagine.

When you look at the top of the phone screen, is there a 3G or H. Icon?
Look into your phone settings, mobile network settings, network mode, choose 2G/3G/4G auto or similar, it must have 3G or HSPA included in the option, no 4G from virgin yet, then reboot the phone to force a network search
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J0hn
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Message 2 of 3
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Re: New Sim can't access mobile data, any ideas please, APN stuff was texted but password not accepted

Did the old sim work?
Check mobile data is enabled in settings on the phone and also on you virgin mobile web account, both need to be switched on as you would imagine.

When you look at the top of the phone screen, is there a 3G or H. Icon?
Look into your phone settings, mobile network settings, network mode, choose 2G/3G/4G auto or similar, it must have 3G or HSPA included in the option, no 4G from virgin yet, then reboot the phone to force a network search
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Daveby
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Re: New Sim can't access mobile data, any ideas please, APN stuff was texted but password not accepted

Thanks for your help John, pointed me in right direction with 3G and 1 APN setting to default.

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