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CJM99
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New SIM not responding

I've sent the activation text from my old SIM in my old phone & received the reply text. Old SIM in old phone now not working. New SIM in new phone still says no SIM card emergency calls only. Is this the correct message? I've checked that I've put the new SIM in correctly but wondering how long it will take? The old SIM deactivated straight away. 

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Superuser
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Re: New SIM not responding

Hi CJM99,

 

unfortunately there may be a delay between your "old" SIM deactivating and your new SIM becoming live.

Periodically turn your new phone/SIM off and on again and hopefully it'll soon be up and running Smiley Happy

 

AlexKid :-)

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Re: New SIM not responding

Hi CJM99,

 

Welcome to the Community Forum and thanks for your post. I'm sorry to hear that there's been a delay activating your new SIM.

 

Has this started working yet? Please let me know.

 

Kind regards,

 


Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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Re: New SIM not responding

Hi CJM99,

 

Thank you for getting back to me. I'm glad to hear that the replacement SIM is now working for you.

 

Apologies for any inconvenience you experienced because of this.

 

Please get back in touch if you have any further problems with your service.

 

Hope you have a good weekend Smiley Happy


Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help



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Superuser
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Message 2 of 6
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Re: New SIM not responding

Hi CJM99,

 

unfortunately there may be a delay between your "old" SIM deactivating and your new SIM becoming live.

Periodically turn your new phone/SIM off and on again and hopefully it'll soon be up and running Smiley Happy

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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CJM99
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Re: New SIM not responding

I'm trying to be patient but my new phone still says no sim. I really hope I've put the sim in the right way. I followed the instructions on the leaflet so here's hoping.

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Re: New SIM not responding

Hi CJM99,

 

Welcome to the Community Forum and thanks for your post. I'm sorry to hear that there's been a delay activating your new SIM.

 

Has this started working yet? Please let me know.

 

Kind regards,

 


Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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CJM99
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Re: New SIM not responding

Hi

I contacted Virgin but they weren't sure why the SIM wasn't working as they confirmed it had been activated 1pm on Tuesday from their end.  However, they sent me a new SIM which arrived yesterday so I'm back up and running. It was so stressful though not being able to keep in touch with schools and my children, glad it's sorted.

Thanks

 

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Re: New SIM not responding

Hi CJM99,

 

Thank you for getting back to me. I'm glad to hear that the replacement SIM is now working for you.

 

Apologies for any inconvenience you experienced because of this.

 

Please get back in touch if you have any further problems with your service.

 

Hope you have a good weekend Smiley Happy


Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help