I've just bought myself a new phone and need to replace my current micro SIM with a nano SIM. I also want to take this opportunity to upgrade my contract. The only problem is I want to ensure I keep my current number. Which is the best way to go about this - order a new nano SIM package including the contract then switch numbers or upgrade the contract then order a new size of SIM?
I'm also concerned/confused as last time I ordered a new SIM (when I switched from Virgin PAYG to PM) I was told before switching that keeping my number wouldn't be a problem yet after switching I was told I wouldn't be able to keep my old number as I was switching SIMs within the network rather than from another network (which I really can't understand?). To add to my confusion, when my mum made the same move from Virgin PAYG to PM, she was able to keep her number no problem?
So could someone please clarify if/when it is possible to keep a phone number?
Amazing, thank you for a quick response! That would make sense about my previous experience as I had carried my number from Vodafone PAYG to Virgin PAYG previously. So should I call up and ask to have my contract upgraded and get a new SIM sent out?