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THX2208
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New Phone?

Hi I am 8 months into a 24 month contract. I have the iPhone 5s but I'm not happy with the phone. Is it possible for me to change it to the new iPhone 6 without having to pay full retail price?

 

Thanks

 

Thomas

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Forum Team
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Re: New Phone?

Hi Thomas,

 

Thanks for posting. I'm sorry to hear you're not getting along with the iPhone 5s.

 

I'm afraid it wouldn't be possible to change the phone and to continue with the remaining months of the contract.

 

It would need to be cancelled meaning you would have to pay the full outstanding amount of the contract. In your case you would have to pay the 16 months left up front. 

 

Please call 789 free from a Virgin Mobile handset or 0345 6000 789 from any other phone if you do decide to take this route.

 

Hope this information helps. Please let me know if you've got any further questions.

 

Thanks


Rich
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