I'm hoping somebody can help me. I placed an order on Saturday morning for the iPhone 7 with delivery on the 29th September. After being on the phone for an hour I was told the order was accepted and offered an additional 2 contracts. I hung up, happy as Larry (because you know Larry is a happy chappy) to receive an email from CS saying my order is parked.
The girl on the phone had an issue finding my address as I live in a city centre apartment (although BT, E.ON and my bank found it immediately. I was told by Richard in the freestyle team to cancel the order and go into store. I went into store and was told I needed 3 pieces of ID, which I only had my bank card and drivers license (apparently I can open account and get an overdraft with these, but Virgin pretty much required a blood test)
Then I received a call Saturday night saying that there was an issue with the address and that she would call me back Sunday. After the messing about I asked her to call me back Sunday (never happened) so I ordered a new order online (finding the address immediately - I'm guessing she put the incorrect address in) but I haven't received any confirmation of the order or any phone calls.
I tried to call Virgin on my lunch, but was hung up on twice by CS as I didn't have an order number, either that or they really hate my charming Lancashire accent.
I just want to know if my order's gone through or should I cut my losses and go to Vodafone. Not a great start, but any help would be appreciated.
Patience has now become anger. I've called four times, and every time I get placed on hold for stupid amounts of times and then hung up on, the thing is they pick up the call off hold and then hang up. Now as a call centre manager, I am not stupid and know this is a breach of Ofcom regulations. I've spent 2 hours on the phone TRYING to give you my money. I keep getting calls from Virgin, however when I ask you to call me at a convenient time I get disregarded. How do I cancel and raise a formal complaint, seen as it seems you can't even get consumer orders correct.