hi, i ordered a new contract from the website today. i have been a virgin media customer for a number of years but had to sign up for a new account for the mobile side of things as it appears they are different sections of the website and require different logins.
all seemed to go fine with the order process and received 3 emails saying to complete an e signature on a credit agreement, completed that and got a screen saying that i will receive an email when my phone is dispatched.
im still yet to receive an email about my new phone but im not sure what time you ship out the phones and when i should receive an email.
also does this mean that the order has been processed and the credit checks passed as i have an order number and a credit agreement number.
doesn't matter, i phoned a number i had been given previously of 0800 052 2206. after verifying my details she confirmed that the phone had indeed been shipped and is expected for delivery for tomorrow "25th"