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Leese2504
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New Mobile Order

Hi,

Seems many people have had the same problem as mine, I have placed an order for a pay monthly contract but my emajl confirmation states there is a technical glitch.  I can't see anywhere on the forum what the problem actually is other than one person claims technical glitch actually means a failed credit check, is this correct?

 

Many thanks

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Superuser
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Re: New Mobile Order

Hi Leese2504,

 

Not necessarily, I would advise the same as all others:

Call Virgin customer services on 789 (free) from a Virgin mobile if you already have one.
0345 6000 789 from any other phone (standard rate call or included in any minutes) and ask them about your order.

Or if you are prepared to continue waiting this post may get picked up and responded to by one of the Virgin team on here.

 

AlexKid :-)

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Forum Team
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Re: New Mobile Order

Hi Leese2504,

 

Welcome to the community and thanks for posting. I'm so sorry to hear you've had the technical glitch error when ordering online.

 

I can see you've spoken to someone about this so I really hope they're able to get this sorted for you.

 

Feel free to keep me updated on the progress.

 

Thanks


Rich
Forum Team
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