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FAIRHOLM
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New Kasam Trooper 540 Cell Phone

My phone has locked giving me no access to Apps.      Does not recognise password

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J0hn
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Re: New Kasam Trooper 540 Cell Phone

This should do it

At the beginning turn off the cell phone, by holding down the Power key for a short while.
Then press and hold together two buttons: Volume Up and Power.
Release held keys when you see an Android icon.
Use Volume buttons to select "wipe data/factory reset" and tap the Power button to confirm.
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FAIRHOLM
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Re: New Kasam Trooper 540 Cell Phone

Having attempted this numerous times I have not had an Android icon appear.    Thank you for you prompt reply to my problem.

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J0hn
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Re: New Kasam Trooper 540 Cell Phone

Sadly  I got that from the Kasam website

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Forum Team
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Re: New Kasam Trooper 540 Cell Phone

Hi FAIRHOLM

Welcome to the community Smiley Happy

Sorry to hear you're having some issues with the handset.

If you're still experiencing issues, head over to to our Phone Fix tool and follow the instructions on there.

If you're unable to resolve the issue with those diagnostics, you can arrange a free of charge repair.

Be sure to let us know how you get on.

Many thanks 

Mark Y
Forum Team

Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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