Heres hoping some one reads this, isn't bound by a script and can help as I'm loosing the will to live trying to explain things to the hard of understanding.
Last week (Friday) I ordered a Samsung S6 on contract online the advert clearly shows it comes with a free Tab A7 Tablet (picture below). When it arrived, no tablet. So I called in at the local virgin store, no joy, online stuff is nothing to do with us, ring the online people. I had no joy that day, its the weekend and the phone lines are mental. I finally got through on Sunday, passed around a times by customer services and again no joy. Now being older and wiser I kept a screen shot of the offer when I hit the buy it now, but to be sure while I'm talking to customer services I checked the process again and the same offers still live online, the people on the phone clearly don't have a prepared option for that but requested for an email or a number I can send a screen shot to, just get evasive replies.
So hopefully, some one can look at that image above, check the time and dates in the bottom corner and explain how that offer does not come with the tablet it clearly implies it does or how that offer has finished "last month".
order ref. 100000115225566. I'll be waiting for your reply and phonecall.
Thanks, I continued ringing them anyways. It turns out you don't get a tablet after all... advertising regulations seem some sort of optional extra with Virgin. The offers no longer valid apparently, no tablets left. But I could have a Sony with one of those tablets they don't have If I want a different contract. The phones going back, now but I appreciate the help.
Same thing happened to me at the weekend - see my post. Absolute waste of time trying to get any kind of customer service from Virgin. I also took a screen shot, and got the sales advisor to go through the same set of steps with same result. I note that yesterday it has now disappeared from the website.
Its odd that you cannot email them - I did get the address for the complaints team and am going to try that route.