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Willlowes
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New 4g 20gb sim, no mobile data, all other functios fine, 789 phone support no use

Unfortunately I upgraded my 3g 1gb Virgin sim to 4gb 20gb Virgin sim 3 weeks ago,  after many hrs on phone to support I still have no data,  all other function are fine Inc WiFi.  It's a Sony Xperia z5c about 9 months old,  Android 7 just installed.

Can any one help? I have 789 phone phobia now 

Thanks bill

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Forum Team
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Re: New 4g 20gb sim, no mobile data, all other functios fine, 789 phone support no use

Hi Willlowes,

Welcome to the Community Forum and thanks for your post. I'm sorry to hear that you are experiencing a problem with your mobile data after upgrading to 4G. Has this been resolved for you since your post?

If you are still having a problem with this, please let me know.

 

Kind regards,

Terri

Virgin Media Forum Team


Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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