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DrBond
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New 4G sim - not able to make calls

I have just received and activated a new 4G sim. Mobile data and sms messages are working fine but I can not make calls. This means I can't call 789 for help and live chat on this site is constantly busy with no operatives available. 

Can anyone help please?

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szaman81
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Re: New 4G sim - not able to make calls

Hi,

You can call VM CS on 0345 6000 789 from any phone.

 

If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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DrBond
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Re: New 4G sim - not able to make calls

Hi,

Thanks for that. I saw that information in the contact us section, but at the time I had no access to any other phone.

The problem has now been resolved by getting a new sim card.

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