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kayem
Settling in
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Message 81 of 85
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Re: New 4G SIM, But No Data Connection

I too am having this issue. New sim, new phone. Everything working except the data. I've set up the APN as per the helpful instructions on this thread, but with no joy. I've also had a useless conversation with Customer "Service". Anyone else out there got any ideas until I get into a virgin shop?

Thanks

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pbarrett
On our wavelength
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Message 82 of 85
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Re: New 4G SIM, But No Data Connection

Just out of interest, when it was re-registered, did you get a new text message asking you to accept/install the (new) config. settings ?

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enlli
Super solver
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Message 83 of 85
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Re: New 4G SIM, But No Data Connection

Please don't accept the APN settings being sent by Virgin as being correct

Use the ones in the thread at the top of the forum or as outlined in this thread.

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pbarrett
On our wavelength
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Message 84 of 85
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Re: New 4G SIM, But No Data Connection

Indeed Enlii, but I was just wondering if they had changed the settings in the text/config. script. as they should have done by now.

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enlli
Super solver
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Message 85 of 85
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Re: New 4G SIM, But No Data Connection

Easy enough to check on the phone and compare

MNC30 should stand out in the old one. It's 38 in the new

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