@Schpengle I have BIS on Orange sim - the choices Virgin have are/were dependent on what T-Mobile now EE offer them on the wholesale system.
BIS was not available on EE until they implemented/sold BB10 late in the game, only Orange/T-Mob offered BIS on 3G. And BB10 devices initially was only available on Business accounts - the whole BlackBerry issue is EE. Hopefully now Virgin are bringing things in-house things will change.
Thanks for that @WizOZ, I shall have to check out the latest Virgin backend up date.....stuff. I've not kept abreast of VM infrastructure due to disappointment and the realisation that nothing was being done/achieved with regards this issue. The next glum, dreary day, when there is absolutely nothing else more positive to do, just before hell freezes over and I walk off to get get voluntarily eaten by a polar bear -who has better reception than I....
I will investigate.
Unless you can provide a handy link, that will save me wait
I had this problem too. I have a Google Nexus 5x. Virgin call centre were pretty much hopeless- I spent hours on the phone to them, but other then 'wait until midnight'...(seriously) they couldn't help.
I tried the APN fix that has worked for others on here but with no luck. In desperation I went into my local Virgin Mobile shop. The guy there un-registered then re-registered me and hey presto, job's a good 'un....might be worth a try for anyone else at the end of their tether.
Went into the shop last week he tried to do the settings on my phone but couldn't phone customer service from there phone no luck got told it was a problem with the sim cards and to try again in 48 hours if no good phone them back. Well guess what no internet so gonna be on phone with them again tomorrow