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Arguox
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Network service spain

Hi forgot to set roaming to on before left for gran canaria. Managed to do this on hotel WiFi but have no service so no calls and texts. Please help.
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Superuser
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Re: Network service spain

Hi Arguox,

 

log into your Virgin Mobile account then click on "Plan and device".

Go to "Manage my services" > set "Roaming" to ON & "International call barring" needs to be set to OFF

Make the change by moving the "switch" in your account.
(Click the other side of the rectangle box).

 

After changing the settings, allow time for your account to update then reboot your phone.
(Virgin advise that this update may take upto 24 hours or longer from abroad to come into effect).

Often though it is much sooner, periodically turn your phone off/on to see if it finds and selects a network.

(Try going into the phone's settings and do a manual search for network).

 Also check that roaming is enabled on the handset itself.

 

Alternatively, if you can borrow a phone to call Virgin Mobile. Their UK support line number is: +447953 967 967 they will be able to set this up for you. (You also may find you need to call them if your roaming data doesn't activate).

 

AlexKid :-)

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Answered your question? > click 'Mark as Helpful Answer' also.

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Arguox
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Re: Network service spain

Hi. Yes I did that. Roaming on, international call barring off
Phone turned off several times and sim removed and inserted. Still no network. Partner on virgin and hers works OK but can't phone as call forward barred. Thanks
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Forum Team
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Re: Network service spain

Hi Arguox,

 

Thanks for posting. Sorry to hear you've had difficulties connecting to a network in Spain.

 

Just wanted to stop by and say I've replied to your post here.

 

To avoid confusion please respond to me on that one only.

 

Thanks


Rich
Forum Team
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