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IvanFraser
On our wavelength
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Network service down for 4 days - EE says fixed but isn't

I've been kept updated by email from EE's alerts since Thursday, when the signal in NE30 was lost.

We have been able to intermittently connect out in the street, and regularly have up to 5 bars, but no data, and a constant 'not registered on the service' if we call from in the house.

I've just received an alert from EE at 11.40 saying the issue has now been fixed. I have tied restarting and reconnecting but still have no service.

Could you please help by either alerting the team, or letting me know what to do next/who to contact.

Thank you

Ivan

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enlli
Super solver
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Re: Network service down for 4 days - EE says fixed but isn't

It could be some time before a member of the team picks up your post and they will most likely advise you to contact CS.

Not sure what Virgin can do. Assume you have manually tried to select Virgin in the network list to boot the phone into action.

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IvanFraser
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Re: Network service down for 4 days - EE says fixed but isn't

Thank you Enlli. We've been onto VM customer services and they have confirmed that the problem - low signal - isn't fixed after all.

They've flagged me and my wife for a refund though.

We'll just have to wait I suppose.

All the best

Ivan

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