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mariecardus
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Network does not exist

I cannot use my phone as this message keeps coming up with network does not exist
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Superuser
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Re: Network does not exist

Hi mariecardus,

 

from your previous post I take it you are a pay monthly customer.
Is this correct and is your account up to date?

If so have you tried turning your phone off & on again or "Airplane mode"  on & off. This should make it search for a network.

If the battery is removable you could also try taking it out whilst the phone is turned on, then replace it & turn the phone back on, This will reboot the phone.

Are you able to go into the phone settings & manually select a network?

If none of the above work you could also try taking the SIM card out (maybe give the gold bit a gentle wipe) then install it again and turn on the phone.

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.


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  • 3.82K
  • 895
  • 1.7K
Superuser
Superuser
109 Views
Message 2 of 2
Flag for a moderator
Helpful Answer

Re: Network does not exist

Hi mariecardus,

 

from your previous post I take it you are a pay monthly customer.
Is this correct and is your account up to date?

If so have you tried turning your phone off & on again or "Airplane mode"  on & off. This should make it search for a network.

If the battery is removable you could also try taking it out whilst the phone is turned on, then replace it & turn the phone back on, This will reboot the phone.

Are you able to go into the phone settings & manually select a network?

If none of the above work you could also try taking the SIM card out (maybe give the gold bit a gentle wipe) then install it again and turn on the phone.

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.