Sorry to hear about the roaming issues you've been getting.
With this particular kind of issue we would need to clear security before we can look into it further, In order to do this please contact our customer service team on 789 from a Virgin mobile or 0345 6000 789 from any other line.
Sorry for any inconvenience caused by this.
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I have already spoken to one of your agents but their response was less than satisfactory. After taking me through the obvious checks and settings I was told to contact the Virgin support team should I encounter the problem again! The only way I will know if it is a problem is when I am in Tenerife (or other destinations outside UK) then it will be too late! If it does happen again is there a free phone number I can contact the support team on, or would it be wiser to change network providers before I go?