Menu
Reply
  • 22
  • 0
  • 0
malkybck
Tuning in
133 Views
Message 1 of 3
Flag for a moderator

Need urgent help please (I am abroad)

Me and my girlfriend are in Germany but neither of our iPhones are working. We can't send texts, make calls, or use data. We can only use wifi.

We are about to split up for a while and need them working to find each other again!

Both phones worked fine in Copenhagen yesterday but stopped working today in Düsseldorf.

Both phones show as being connected to Telekom.de.

Have tried turning them off and on, tried turning off and on roaming etc, please help.

Even if we could just get a travel pass to use 3G that would solve all problems, but it won't let us send the text for the travel pass it just fails to deliver
0 Kudos
Reply
  • 117
  • 2
  • 6
PhilipF
Dialled in
126 Views
Message 2 of 3
Flag for a moderator

Re: Need urgent help please (I am abroad)

Couldn't you access your account(s) on the internet and see if you can set it up their or maybe even by the passes?

0 Kudos
Reply
  • 4.95K
  • 145
  • 281
Forum Team (Retired) BenD_H
Forum Team (Retired)
91 Views
Message 3 of 3
Flag for a moderator

Re: Need urgent help please (I am abroad)

Hi Malkybck,

 

Thank you for your message, I hope that Germany is good Smiley Happy

 I'm sorry to read that the phones are not working abroad, I have a quick link on Roaming to look at to see if this can help you. In the meantime, can you please have a little look inside your Inbox, you'll see I've sent you a Private Message. You can find this at the top right of the page, purple envelope.

Speak to you soon.
Ben

 

 


Who's who? Find out more about our community members. Good folk to know


0 Kudos
Reply