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Francis_M
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Message 1 of 6
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NOT RECEIVING TEXTS IN KY7 POSTCODE

My wife and son in law sent several texts over the last 24hrs - I've received NONE! Checked the EE service status page - it reports no problems in my postcode area.
Tried ALL the following:
Switching Airplane mode on and off.
Switching my S6 - running recently installed 6.1 Marshmallow - handset off - remove sim - and switch on.
Tried switching to another network then back to virgin.
Still no luck. Interestingly I CAN receive voice calls!
Anybody got any ideas?
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enlli
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Message 2 of 6
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Re: NOT RECEIVING TEXTS IN KY7 POSTCODE

Seeing you have had a recent firmware upgrade check that the message centre phone number is not missing

+447958879890 is the number for Virgin I  beleive

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Francis_M
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Message 3 of 6
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Re: NOT RECEIVING TEXTS IN KY7 POSTCODE

Hi
Thanks for your help, have checked the message centre settings that you provided and they are all correct. STILL not able to send/receive texts 😔
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Forum Team (Retired) Mat_H
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Message 4 of 6
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Re: NOT RECEIVING TEXTS IN KY7 POSTCODE

Hi Francis_M,


Thanks for posting Smiley Happy

 

I'm sorry that you're having some issues with texts. I want to get this sorted for you.

 

Can you let me know if you have this issue in more than one area?

 

Looking forward to hearing from you.

 

Thanks,

Mat

 

 


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Francis_M
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Message 5 of 6
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Re: NOT RECEIVING TEXTS IN KY7 POSTCODE

Hi MAT_H

Since my original post, everything appears to be ok after extracting the sim card and reinserting it, but thanks for getting back to me and it appears to work in all areas.
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Forum Team (Retired) Mat_H
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Message 6 of 6
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Re: NOT RECEIVING TEXTS IN KY7 POSTCODE

Glad to hear it's all working Francis_M Smiley Happy

 

Please let me know if you need anything at all.


Thanks,

Mat


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