No caps but lots of help to stay in control While we don’t let you put a cap on your contract (sometimes there’s nothing more frustrating than not being able to use your phone when you really need to) we do help you keep tight control on your usage. Text alerts when you're near your limits If you’re getting close to your minutes or data limit we’ll buzz you with a text. To stay in control of how many minutes and how much data you use you can download our My Account app or log in to Your Account online and see exactly what you’ve used this month. Flexibility to change to a new tariff If you find you’re using more minutes or data than your current tariff can handle you can upgrade to a tariff that gives you more. Or if you find you’re using less, you can move down to a cheaper tariff. We’re totally flexible. For full details of costs outside your tariff, see our pay monthly charges outside your tariff.
Re: NO TXTS FOR MINUTES /DATA LIMITS ONLY CREDIT LIMITS!
I had exactly the same problem: my husband did not get a text, when he was about to use his free minutes, and now we've been hit with a big bill. We were supposed to get text alerts, so we know when we're getting closer. I feel like Virgin cheated on us - promised a service, to keep us on track, updated, and then not providing it. And why are Virgin to Virgin calls so expensive anyway?