This is a massive problem. There are several threads on here, one going to over 5 pages.
Can only suggest you ring 789 from a Virgin Phone or 0345 6000 789 from any other phone
Sorry can't be of more help.
Welcome to the community and thanks for posting. I deeply apologise you haven't heard anything further from your online order. I understand the urgency of this.
I can see you've also sent a PM so I'll reply back to that.
Hope to hear from you soon.