Menu
Reply
  • 6
  • 0
  • 0
ellam92
Joining in
172 Views
Message 1 of 8
Flag for a moderator

My touch screen keeps freezing

I have tried rebooting but after 10 minutes it freezes or won't scroll again

0 Kudos

Helpful Answers
  • 674
  • 25
  • 25
rayhipkiss
Rising star
219 Views
Message 2 of 8
Flag for a moderator
Helpful Answer

Re: My touch screen keeps freezing

Hello,

 

Can you let the forum know what make and model of phone you have? This information could help to resolve your issue.

In the meantime this particular fault can be caused when the phone is low on system memory. Try deleting some unnecessary files (old photos or music files) and delete some unused/unwanted apps. Also try and store your files on an SD card if possible and then back them up to a PC or Cloud storage service where available.

Please reply soon and hopefully someone can solve your problem for you.

Cheers.

Ray.

0 Kudos
  • 4.44K
  • 139
  • 333
Moderator
Moderator
207 Views
Message 3 of 8
Flag for a moderator
Helpful Answer

Re: My touch screen keeps freezing

Hi ellam92,

 

Welcome to the forumSmiley Happy and thanks for posting your query here.

 

Sorry to hear your handset screen keeps freezing.

 

I can see rayhipkiss as already put some good points forward which is great

 

As was mentioned its more than likely low memory on the handset. If you could let us know which handset you have we can look at some options for you to help get this resolved.

 

Speak soon

Stephen_B
Community Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


0 Kudos
  • 4.44K
  • 139
  • 333
Moderator
Moderator
163 Views
Message 7 of 8
Flag for a moderator
Helpful Answer

Re: My touch screen keeps freezing

Hi ellam92,

 

Thanks for getting back to us.

 

Sorry to hear there's still a problem with the iPhone screen.

 

I think it maybe time to call our mobile team so we can take a look at the handset. If it is faulty we have the option to send it in for repair.

 

Our mobile team are available on 789 or alternatively on 0345 6000 789.

 

Let us know how it goes.

 

Speak soon

Stephen_B
Community Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


0 Kudos

All Replies
  • 674
  • 25
  • 25
rayhipkiss
Rising star
220 Views
Message 2 of 8
Flag for a moderator
Helpful Answer

Re: My touch screen keeps freezing

Hello,

 

Can you let the forum know what make and model of phone you have? This information could help to resolve your issue.

In the meantime this particular fault can be caused when the phone is low on system memory. Try deleting some unnecessary files (old photos or music files) and delete some unused/unwanted apps. Also try and store your files on an SD card if possible and then back them up to a PC or Cloud storage service where available.

Please reply soon and hopefully someone can solve your problem for you.

Cheers.

Ray.

0 Kudos
  • 4.44K
  • 139
  • 333
Moderator
Moderator
208 Views
Message 3 of 8
Flag for a moderator
Helpful Answer

Re: My touch screen keeps freezing

Hi ellam92,

 

Welcome to the forumSmiley Happy and thanks for posting your query here.

 

Sorry to hear your handset screen keeps freezing.

 

I can see rayhipkiss as already put some good points forward which is great

 

As was mentioned its more than likely low memory on the handset. If you could let us know which handset you have we can look at some options for you to help get this resolved.

 

Speak soon

Stephen_B
Community Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


0 Kudos
  • 6
  • 0
  • 0
ellam92
Joining in
139 Views
Message 4 of 8
Flag for a moderator

Re: My touch screen keeps freezing

Hi both,

  I have done as you suggested and backed up through I-tunes and has been fine the last few days, thank you. Be back if it goes again!

 

 

0 Kudos
  • 6
  • 0
  • 0
ellam92
Joining in
119 Views
Message 5 of 8
Flag for a moderator

Re: My touch screen keeps freezing

Hi,

Just had message from my daughter. Back to the same problem. It's a I-phone 5c. She has done what you said but now still freezing. When she clicks on an app it loads a completely random app. Any help would be appreciated!

0 Kudos
  • 1.58K
  • 101
  • 270
Superuser
Superuser
116 Views
Message 6 of 8
Flag for a moderator

Re: My touch screen keeps freezing

Sounds like a knackered digitiser (the touch-sensitive glass over the LCD display).

0 Kudos
  • 4.44K
  • 139
  • 333
Moderator
Moderator
164 Views
Message 7 of 8
Flag for a moderator
Helpful Answer

Re: My touch screen keeps freezing

Hi ellam92,

 

Thanks for getting back to us.

 

Sorry to hear there's still a problem with the iPhone screen.

 

I think it maybe time to call our mobile team so we can take a look at the handset. If it is faulty we have the option to send it in for repair.

 

Our mobile team are available on 789 or alternatively on 0345 6000 789.

 

Let us know how it goes.

 

Speak soon

Stephen_B
Community Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


0 Kudos
  • 6
  • 0
  • 0
ellam92
Joining in
93 Views
Message 8 of 8
Flag for a moderator

Re: My touch screen keeps freezing

Hi stephen_B

 

Thank you will ring tomorrow

0 Kudos