When someone phones my iPhone 6s plus it doesn't ring at my end, but it rings 3 times at their end before going to voice mail. I have phoned Virgin on 2 occasions and been told they have now reset my voice mail and everything should be fine after I switch my phone off and then back on 5 minutes later. I have had no luck and still cant receive calls. I have only had the phone for a few weeks, it worked fine at 1st but once my contracts changed over(both with Virgin) the problem started.
Did this ever get sorted? I've recently changed to Virgin and have the same thing happening to me for the last few months. I've called Virgin multiple times and have had a new sim but still I have this problem. I was previously with O2 for 10 years and never have I once had customers say they couldn't reach me on my mobile.
Disappointing. I've had the same issue for over a month and also have just been given a new sim to try that. My mobile is used for business calls and its ridiculous how many opportunities i'm missing since moving from O2 to Virgin. Big mistake moving to save a few £ a month.
Thanks for your post on the Community and welcome. I'm sorry to hear that you are experiencing an issue with calls going straight to voicemail as well. I will need to ask you the same questions I sent to SteveN5: