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vms
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My number is still not ported to Virgin Mobile

I recently joined VM and submitted my PAC code immediately to transfer it over. However, its been 3 days and my number is still not ported over!! 

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Forum Team (Retired) Mat_H
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Re: My number is still not ported to Virgin Mobile

Hi vms,

 

Welcome to the forums Smiley Happy

 

I'm really sorry that your number hasn't been ported over yet. So we can chase this up for you, can you please PM me your full name, mobile number and 3 characters of your password please?

 

I can look into what's happened here for you. Let me know  as soon as you can.

 

Thanks,

Mat


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Forum Team (Retired) Mat_H
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Re: My number is still not ported to Virgin Mobile

Hi Vms,

 

Are you still having issues with this?

 

Let me know if there's anything I can do to help Smiley Happy

 

Thanks,

Mat


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Re: My number is still not ported to Virgin Mobile

After making several calls regarding this, I finally made a complaint in wiring and had a phone call from complaints team yesterday to inform me that due to some system glitch at their end, I have lost my old number and is not retrievable anymore Smiley Sad
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Forum Team (Retired) Mat_H
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Re: My number is still not ported to Virgin Mobile

Hi Vms,

 

I'm really sorry to hear that Smiley Sad

 

This isn't something we like to see and I wish that this could of been fixed. Please let me know if you have any other queries.


Thanks,


Mat


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