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AbiWatson24281
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My mobile keeps freezing

Hi, I got an iPhone 5c on contract last year and for the past month or so I have been having problems with it. But now the most recent issue is that it keeps freezing when I try to search for things on the Internet or go on Facebook ect. Also, I'm not sure if this is just something I am doing wrong but when I'm out and about and need to use the Internet using 3G it always says its connected but when then I go to try and search for something it always says can't load. So this has become very annoying as it is happening every time I come to use it. I am looking to get rid of this phone and just change it, is this possible & will it cost me extra to change?? Thanks, I hope someone can help!!
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Forum Team (Retired) Mat_H
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Message 2 of 12
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Re: My mobile keeps freezing

Hi Abiwatson24281,

 

Thanks for posting Smiley Happy

 

Sorry to hear you're having a few issues with your iPhone. I want to get this all sorted for you.

 

Are all the apps closed on the phone? You can do this by touble tapping the home button and swiping up on the apps.

 

You can also hard reboot the phone by holding the home and power button until the phone reboots. Let me know how you get on.

 

Thanks,
 

Mat

 


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AbiWatson24281
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Re: My mobile keeps freezing

Thanks for the reply. I have to close the apps nearly every time I try to use it and have rebooted it every time it freezes and helps apart from when I go to search something.
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AbiWatson24281
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Re: My mobile keeps freezing

And go on Facebook ect.
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Re: My mobile keeps freezing

Thanks for AbiWatson2481,

 

Thanks for coming back to me Smiley Happy

 

Sorry to hear this hasn't worked. Have you tried backing up everything to iTunes and performing a full reset?

 

The back up can be completed by connecting your device to iTunes and selecting the back up option. You can reset the phone by going into Settings > General > Reset > Reset all settings and data.

 

Let me know how you get on.

 

Thanks,

Mat


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Re: My mobile keeps freezing

Hi Abiwatson24281,

 

How are you getting on with your phone?

 

Let me know if you need anything at all.

 

Thanks,

Mat


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AbiWatson24281
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Message 7 of 12
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Re: My mobile keeps freezing

I did this yesterday but today when I tried to go on the Internet and end a call I got it once again froze. To be honest I'm not really getting on well with the 5c and is their anyway I could just change to a different model phone?
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Re: My mobile keeps freezing

Hi Abiwatson24281,

 

Thanks for your reply Smiley Happy

 

If you've had the phone for more than 14 days, you wouldn't be able to exchange the phone.

 

Give us a call on 789 or 0345 6000 789 and we'll make sure that your phone is sorted.

 

 

Thanks,

 

Mat

 


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AbiWatson24281
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Message 9 of 12
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Re: My mobile keeps freezing

I've had the phone for a few months since Christmas....is their really no way it could get changed??
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Message 10 of 12
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Re: My mobile keeps freezing

Hi abiwatson24281,

 

I'm afraid you'd be unable to exchange the handset as you've had it for over 14 days.

 

Please give us a call on 789 or 0345 6000 789 and we'll make sure we get this fixed for you.

 

Thanks,

 

Mat


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