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budge712
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My handset is broken, is it more cost effective just to replace it with a new one ?

My handset is broken, is it more cost effective just to replace it with a new one ?

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Re: My handset is broken, is it more cost effective just to replace it with a new one ?

Hi budge712,

 

Welcome to the communitySmiley Happy

 

Sorry to hear you've broken your handset.

 

You phone maybe covered by our insurance policy. You can log into Your Account click the plans and device tab and you have an option to put the phone in for repair.

 

If you are not covered by our policy then you could look at alternative options like getting the handset repaired or buying an alternative. Its really down to yourself and what you feel its worth doing.

 

We have many mobiles available on our website here if your interested.

 

Let us know if there's anything else we can help with.

 

Many thanks

 

 

 

 

Stephen_B
Community Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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Superuser
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Re: My handset is broken, is it more cost effective just to replace it with a new one ?


budge712 wrote:

My handset is broken, is it more cost effective just to replace it with a new one ?


Without more information, it's hard to tell.

 

What model of handset is it? How long do you have left on your contract? What level of insurance (if any) do you have?

 

If you're on the free insurance, it's almost certainly more cost effective to replace the handset. Depending on the model, it will cost up to £150 to get it replaced on insurance. It might be possible to get it repaired if it's still in warranty, but it would have to be a manufacturing fault, and it's very hard to get VM (or indeed any mobile carrier) to accept liability for broken phones.

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budge712
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Re: My handset is broken, is it more cost effective just to replace it with a new one ?

Thanks to Gorf & Stephen B, the staff in the Virgin shop in Preston managed to fix the problem & the handset is now OK.
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Re: My handset is broken, is it more cost effective just to replace it with a new one ?

Hi budge712,

 

Thanks for keeping us updated.

 

I'm really pleased to hear the phone has now been fixed.

 

Please let us know if there's anything else we can help with.

 

Thanks


Rich
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Solitaire1
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Re: My handset is broken, is it more cost effective just to replace it with a new one ?

You're right there Gorf.  Virgin will use any ploy they can to get out of repairing or replacing a broken/faulty phone. 

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Superuser
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Re: My handset is broken, is it more cost effective just to replace it with a new one ?


Solitaire1 wrote:

You're right there Gorf.  Virgin will use any ploy they can to get out of repairing or replacing a broken/faulty phone. 


To be fair, it's only the same as every other mobile provider.

 

In this house we have Virgin, Three, Vodafone, T Mobile and GiffGaff. The last one doesn't count because it's a SIM-only deal. Virgin doesn't count because I have no direct experience of their repair facility. The other three have all blamed "water damage" for iPhone faults on handsets which have never been near water.

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