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cjb1211
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My Virgin mobile app on Android fails to respond ?

I tried to use the My Virgin app on Playstore via my PAYG mobile. It tells me not to use WiFi but then tells me it can't reach the servers to login. I see others having same problem, so does this thing work for others or is just another Hi-tek issue Virgin can't resolve like Tivo boxes. My '3' app works perfectly so I think its time to change from Virgin for all my TV, Broadband and Mobile services.

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Re: My Virgin mobile app on Android fails to respond ?

Hi cjb1211,

Thanks for your post.

Do you have an active mobile web connection?

The app needs to use this just for the first time, you can then select to set this up for Wi-Fi use in future.

Thanks

Liam_T
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cjb1211
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Re: My Virgin mobile app on Android fails to respond ?

I turn off wifi and turn on mobile data .. I get the cannot reach servers message.

My '3' sim works on the same phone and logs into My 3 without any problems. Any other ideas ?????

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Re: My Virgin mobile app on Android fails to respond ?

Hi cjb1211,

Thanks for getting back to me.

Can I ask what handset you are using?

Does clearing the app data and then rebooting the device make any difference?

Thanks

 

 

Liam_T
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cjb1211
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Re: My Virgin mobile app on Android fails to respond ?

it's a Moto G 4 dual sim. When trying to connect I disable the WiFi and '3' sim so only the Virgin sim is active .

the message I get reads .. We're having difficulty reaching OUR servers .. please try again later or call 789.

This suggests yr App is not working rather than my connection. !! 

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Re: My Virgin mobile app on Android fails to respond ?

Hi cjb1211,

I would like to take a closer look at this so will send you a PM with further details.

Look forward to hearing from you.

Thanks

Liam_T
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