Can someone please tell me why I am unable to log into my Virgin Mobile account using my Sony smartphone but I am able to login successfully using an older phone on another network that isn't part of Virgin?
I can login using my laptop but even signing out of the laptop from the site I am still unable to login via the Virgin Media Mobile handset!
The issue was that when I enter the email address I forgot that when you get to the last digit the system gives a blank cursor space, and this is why it wouldn't let me sign in, once I deleted the blank space the sign-in worked.
So those that have issues like I was describing then this may help.
Hi Mat, any idea when I will be able to re-register my 4 virgin mobiles? When I try I just get prompted with a blank security question and when I ring 789 I just get the message "we are unable to connect you at this time".