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My Virgin Mobile - Unable To Login

Can someone please tell me why I am unable to log into my Virgin Mobile account using my Sony smartphone but I am able to login successfully using an older phone on another network that isn't part of Virgin?

 

EDIT:

 

I can login using my laptop but even signing out of the laptop from the site I am still unable to login via the Virgin Media Mobile handset!

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Re: My Virgin Mobile - Unable To Login

The issue was that when I enter the email address I forgot that when you get to the last digit the system gives a blank cursor space, and this is why it wouldn't let me sign in, once I deleted the blank space the sign-in worked.

So those that have issues like I was describing then this may help.
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Re: My Virgin Mobile - Unable To Login

Here is another issue though.

When I log into my mobile account the device is showing my earlier model and not my current virgin phone, why is this? and how can it be corrected?
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Forum Team (Retired) Mat_H
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Re: My Virgin Mobile - Unable To Login

Hi Paperclip,

 

Thanks for posting about this Smiley Happy

 

This is something that we're aware of and our team are hard at work on amending this.

 

Thanks for your patience.

 

Mat


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hynesite
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Message 5 of 10
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Re: My Virgin Mobile - Unable To Login

Hi Mat, any idea when I will be able to re-register my 4 virgin mobiles? When I try I just get prompted with a blank security question and when I ring 789 I just get the message "we are unable to connect you at this time".

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Forum Team (Retired) Mat_H
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Re: My Virgin Mobile - Unable To Login

Hi Hynesite,

 

Welcome to the forums Smiley Happy

 

I'm really sorry that you've had some trouble registering the mobiles. Are you able to call us on 0345 6000 789 from any other phone and we can get this all sorted for you?

 

Let me know how you get on.

 

Thanks,

 

Mat


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Re: My Virgin Mobile - Unable To Login

Thanks for letting me know Paperclip Smiley Happy

 

I'll get this passed on to the team for you.

 

Let me know if you come across anything else.

 

Mat


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Re: My Virgin Mobile - Unable To Login

Will do, I take it you are referring to my PM?
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Forum Team (Retired) Mat_H
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Re: My Virgin Mobile - Unable To Login

Apologies!

 

Yes I was Smiley Happy Sorry about that.

 

Mat


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Message 10 of 10
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Re: My Virgin Mobile - Unable To Login

No worries.
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