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DaveJFT
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My Virgin Mobile - Unable To Login 2 - A different problem

Hello,

 

Since the update I too am not able to log in to My Virgin Mobile account but for a different reason to the other user.

 

I have a hyphenated surname and I have my own email domain; neither of which your old system had a problem with. Your new system will not accept either!

 

When I enter my email address to log in your system does not recognise it as an email address (duh! ...obviously because it's not one of your generic @gmail.com or @hotmail.com domains) and when I click through "Forgotten your username?" and complete the form for the system to send me a reminder of what it thinks my email address is it won't accept the hyphen in my surname so I get an error there as well!

 

Why can you not fully test this sort of stuff before offloading it onto us?

 

Please could you sort this, thanks.

 

Dave

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David1231
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Message 2 of 5
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Re: My Virgin Mobile - Unable To Login 2 - A different problem

Same problem although when I used the forgotten email address it sent mine with the hyphen included although the log in page refuses it. Simply not tested. Why change the old website which seemed to work well?

We need this sorted quickly please.
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Forum Team (Retired) Mat_H
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Re: My Virgin Mobile - Unable To Login 2 - A different problem

Hi DaveJFT,

 

Thanks for your post Smiley Happy


Our team are investigating this currently  and will be sure to get it sorted as soon as possible. Sorry for any inconvenice caused on our part.

 

Let me know if you need anything at all.


Thanks,

Mat
 


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DaveJFT
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Message 4 of 5
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Re: My Virgin Mobile - Unable To Login 2 - A different problem

I just tried to log in again and all is working now.

Thank you for getting this sorted.

Dave
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Forum Team
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Re: My Virgin Mobile - Unable To Login 2 - A different problem

Hi DaveJFT

 

Thanks for getting back in touch.

 

It's great to hear you've now been able to log in successfully Smiley Happy

 

Just let us know if there's anything else we can help with.

 

Many thanks

Mark Y
Forum Team

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