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davidbw
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Message 1 of 11
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My VM bill shows lots of Premium text charges and then refunds why is this?

Why are all my sms messages being tagged as premium texts?

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Forum Team (Retired) Mat_H
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Message 9 of 11
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Re: My VM bill shows lots of Premium text charges and then refunds why is this?

HI davidbw,

 

This is a known issue on our side and it's been raised with the relevant teams to be sorted.

 

Sorry for any trouble caused on our part. We're working hard to get this sorted for you.

 

Thanks,

 

Mat


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Message 2 of 11
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Re: My VM bill shows lots of Premium text charges and then refunds why is this?

Hi DavidBW,


Thanks for posting Smiley Happy

 

Sorry for any confusion caused on our part. I want to get to the bottom of this for you.

 

Are you able to PM me your full name, your mobile number, and three characters of your password so I can check this all out for you?

 

Send them over when you can.

 

Thanks,

Mat


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Message 3 of 11
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Re: My VM bill shows lots of Premium text charges and then refunds why is this?

Hi Davidbw,

 

Did you find out what had happened with the premium texts?

 

Please let me know if you need any help with getting this fixed on our side Smiley Happy

 

Have a great weekend.

 

Thanks,

Mat


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davidbw
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Message 4 of 11
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Re: My VM bill shows lots of Premium text charges and then refunds why is this?

Did you do anything? I have not checked my account since the last bill so I don't know if this has stopped.
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Message 5 of 11
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Re: My VM bill shows lots of Premium text charges and then refunds why is this?

Hi Davidbw,

 

Thanks for your reply Smiley Happy


We're aware of this issue and we're working hard to fix this. Please give us a call on 789 or 0345 6000 789 and we'll get you credited for any charges.

 

Let me know how you get on.


Thanks,

Mat
 


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davidbw
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Message 6 of 11
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Re: My VM bill shows lots of Premium text charges and then refunds why is this?

I don't believe I have been charged because as far as I can see each charge is followed by a refund. However it is confusing and difficult to check.
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Message 7 of 11
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Re: My VM bill shows lots of Premium text charges and then refunds why is this?

I'm sorry for any confusion caused on our part Davidbw.

 

If you continue to see the charges without refunds, let us know.

 

I'm here if you have any other queries.


Thanks,

Mat


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davidbw
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Message 8 of 11
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Re: My VM bill shows lots of Premium text charges and then refunds why is this?

Matt,

I don't think you get it.

 

I would like an explanation of why all my sms messages are showing as premium texts, and if possible I would like them reported as ordinary text messages.

 

What is the difference between a premium text and an ordinary text?

 

As  see it these transactions just clog up the invoice making it more complex to check than it needs to be!

 

Regards

 

David

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Message 9 of 11
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Re: My VM bill shows lots of Premium text charges and then refunds why is this?

HI davidbw,

 

This is a known issue on our side and it's been raised with the relevant teams to be sorted.

 

Sorry for any trouble caused on our part. We're working hard to get this sorted for you.

 

Thanks,

 

Mat


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davidbw
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Message 10 of 11
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Re: My VM bill shows lots of Premium text charges and then refunds why is this?

Thanks
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